Upcoming maintenance — small service interruption for security & session improvements

Scheduled maintenance: authentication security upgrade

We’re releasing an authentication and security upgrade for Be Collective, together with minor UI and UX improvements.

When

United Kingdom & Ireland — Tue 14 Apr 2026, 10:00 PM
Australia (eastern) — Wed 15 Apr 2026, 7:00 AM
Australia (central) — Wed 15 Apr 2026, 6:30 AM
Australia (western) — Wed 15 Apr 2026, 5:00 AM
New Zealand — Wed 15 Apr 2026, 9:00 AM

Impact

Downtime: we expect about 15 minutes to 1 hour while we complete the release.
Sign-in: all users will need to log in again after maintenance. Existing sessions will not carry over; this is part of the security upgrade.

Thank you for your patience while we ship this upgrade.

MFA is being made mandatory for administrators

MFA is being made mandatory for administrators to help keep your organisation and volunteers’ information safe. As you may be aware, we already have MFA available on the platform, but this extra step of making it mandatory for administrators adds an extra layer of security. Setting it up is easy. If you’d like to see the steps, please check out this help article: How to Set Up Mandatory Multi-Factor Authentication (MFA).

For those of you who have not used MFA before, here is a little more information explaining the benefits of having this feature in place.

MFA is a security system that requires users to provide two or more verification factors to gain access to their account. This adds an extra layer of protection beyond just a username and password, making it much harder for unauthorised users to gain access. Want to know more about multi-factor authentication? Check out this help article for detailed information: What is multi-factor authentication (MFA)?

Enhanced Security: Authenticator MFA Now Available

We're excited to announce that Authenticator MFA is now available as a more secure multi-factor authentication method!

Learn more

Shift Assignment Notifications

When volunteer managers assign shifts, notifications aren’t sent right away. This gives admins more time to review and finalise changes before volunteers are notified.

Expression of interest

Easily manage Expression of Interest, helping volunteer managers gauge volunteer interest in each opportunity prior to assigning volunteers and shifts.

Learn more

Shift Overview in Member Profile

Volunteer Managers can now easily view their volunteers’ details and upcoming shifts directly within each member’s profile, under the Details tab. This makes accessing volunteer information much easier.

Learn more

Calendar Sync

Volunteers can now sync their Be Collective schedule directly with their personal calendar so you never miss a shift!

Learn more

Time Zone Control

Shift times will appear in the volunteer’s local time zone by default, with a time zone dropdown of your opportunity available if needed.

Learn more

Volunteer Profile: Upcoming Shift View

Volunteers can now view their upcoming shifts directly from their profile, making it easier to stay organised. A new countdown feature shows the time remaining until each shift, helping volunteers prepare.
Learn more

Introducing multi-factor authentication (MFA)

Be Collective is committed to ensuring the security of our users' data, and with that in mind we're excited to announce the introduction of multi-factor authentication (MFA) to our platform.

MFA provides an added layer of security to your Be Collective account by requesting a secondary method of authentication – the first being your username and password – in the form of a verification code.

This code is generated each time you log in and sent by SMS to your mobile phone. You must then enter this code when prompted during login to verify your identity.

This helps to prevent fraudalent access by requiring you not only to know your username and password, but also have access to your mobile device before you can be logged in.

Activating MFA is optional, but we recommend you do so to secure your account and personal data. If you're a new or existing Be Collective user, MFA is disabled by default and can be enabled at any time through the Settings tab in My dashboard.

To learn more about MFA, please see the Help Centre articles linked below:

What is multi-factor authentication (MFA)?
How do I activate multi-factor authentication (MFA)?

If you have any queries or feedback, please don't hesitate to contact our friendly support team at help@becollective.com.