We’ve just released a huge revamp to our reporting functionality. The Analytics Hub offers 4x the number of reports than before. Even more options to interact, configure, refine and export data in the office and on the go.
Available only to Be Collective Pro clients. Interested? Ask us for a demo: https://calendly.com/be-collective-au
Be Collective is committed to ensuring the security of our users' data, and with that in mind we're excited to announce the introduction of multi-factor authentication (MFA) to our platform.
This helps to prevent fraudalent access by requiring you not only to know your username and password, but also have access to your mobile device before you can be logged in.
To learn more about MFA, please see the Help Centre articles linked below:
If you have any queries or feedback, please don't hesitate to contact our friendly support team at help@becollective.com.
Exciting news! Be Collective is now available as three tiered product plans, each designed to address the needs and budgets of different sized organisations across the community, charity, government, education, and private sectors.
Product plans are available now in Australia and New Zealand, and will be released in the United Kingdom soon.
Why has Be Collective introduced new product plans?
After analysing how Be Collective is used by numerous organisations of all sizes, we recognised the need for an new, more affordable plan with more functionality.
Our new plans are:
All three plans are available now to all new and existing Be Collective groups. Volunteer access to Be Collective remains unaffected by this change.
To learn more about what each of our plans include and how to subscribe, please see the Help Centre article linked below:
Be Collective's product plans and pricing
I'm an existing Be Collective group owner - what happens to my group?
If your group has no paid subscription, you now have an ongoing subscription to our Be Collective Standard plan, which remains free! To learn more about the features available to you as a Standard subscriber, please see the Help Centre article linked below:
What features do Be Collective's plans include?
If your group has an existing subscription to our deprecated Be Collective Plus+ plan, your subscription been migrated automatically to our Be Collective Pro plan at no additional cost. This ensures you experience no loss of functionality or access to data.
For details on how to upgrade or manage your subscription, please see the Help Centre article linked below:
How do I subscribe to a Be Collective plan?
If you have have any questions or feedback on Be Collective's subscription plans, please contact our friendly support team at help@becollective.com.
We're excited to announce the latest enhancement to our custom fields feature, which now allows you to export your group's custom fields data!
How do I export custom fields data?
As a Be Collective group manager, you can export your group's data through the Reports and Exports tab of your group management page, under Export data.
Simply select the Custom fields export type then click Download data to export your custom fields data in CSV format, which can be opened as a spreadsheet for analysis.
Long-time Be Collective users will notice we've also improved the entire data export interface, making the export process quicker and more intuitive. We've also added links to relevant Help Centre articles for each export type so you can easily learn more about what each export file contains.
More information on how to export your group's data can be found in Be Collective's Help Centre here.
If you have have any questions or feedback on Be Collective's custom fields functionality, please contact our friendly support team at help@becollective.com.
We're excited to announce that we've already enhanced our new custom fields feature with a data import wizard! This makes bulk uploads of data for your existing members to your group's custom fields quick and easy.
How do I upload custom fields data?
An upload template file is provided for your convenience with your group's custom fields and members already included. To begin, simply download this template, add the data you'd like to import, save as a CSV file and upload this file in the first step of the import wizard.
The second step of the import wizard gives you the opportunity to match the columns in your data file to your custom fields. This is particularly useful if you choose to upload your own data (for instance, an exported file from another platform) Any columns that match the names of your custom fields are matched automatically.
Once you've matched your file columns, you can then verify your data. This allows you to correct any errors immediately instead of updating and re-uploading your data file. Once you've verified your data, all you need to do is click 'Next' to upload it!
More information on how to upload data to your custom fields can be found in Be Collective's Help Centre here.
If you have have any questions or feedback on Be Collective's custom fields functionality, please contact our friendly support team at help@becollective.com.
We're very excited to announce that Be Collective now offers the functionality for volunteer managers to create custom fields for their members!
This is a great new way for Be Collective Plus+ groups to capture and store more data on your members. With custom fields, it's now easier than even for volunteer managers to:
And so much more! If you manage a Be Collective Plus+ group, you can create as many custom fields as you like across nine field types from text to dropdown menus, all tailored to the needs of your organisation.
To learn more about using custom fields, please see the following articles in our Help Centre:
How do I set up custom fields?
How do I enter data in my group's custom fields?
If you have have any questions or feedback on Be Collective's custom fields functionality, please contact our friendly support team at help@becollective.com.
Be Collective's messaging and chat functionality will soon be improved to make it more clear when messages have been received within our platform. Another announcement will follow later this week when these improvements have been released.
What's changing?
All messages between a group and multiple users will release an email notification to all recipients. For example, a group owner/administrator sending a message to all group members, or all volunteers assigned to a specific opportunity.
This will not, however, override any individual recipient's customisable profile settings. If a recipient does not have email notifications activated for received messages, they will only receive an in-platform notification and the message to their Be Collective inbox.
We encourage you to check messages regularly to ensure you don't miss out on any communications from volunteers or organisations. Messages can be accessed easily through the message icon in the header bar.
In the coming months, we aim to better understand the needs of our users with a view to releasing new and improved communications tools later this year.
If you have have any questions about Be Collective's messaging functionality, please contact our friendly support team at help@becollective.com.
Full service has been resumed, and we're delighted to announce that our new suite of scheduling and rostering features are live! Thanks you again for your patience.
If you'd like to learn more about our new features and how to use them, Be Collective's Help Centre is a great place to start - please click here for more details or get in touch with our friendly support team at help@becollective.com.
Thank you for your patience while we've been offline this morning – now that we're back, we're delighted to announce that our new suite of scheduling and rostering features will be live soon!
Our developers are hard at work on the final stages of our software updates and while we're back online now, not all features are currently available. We recommend you don't make any changes to your profiles or Be Collective data until further notice.
If you'd like to learn more about our new features and how to use them, Be Collective's Help Centre is a great place to start - please click here for more details or get in touch with our friendly support team at help@becollective.com.
Be Collective will be temporarily offline on the evening of 29 November (UK) / the morning of 30 November (AU & NZ).
This will allow our engineers to carry out essential maintenance before the launch of our exciting new scheduling and rostering features.
This outage is currently scheduled for:
United Kingdom: Sunday 29 November 9pm - Monday 30 November, 1am (GMT)
Australia: Monday 30 November, 8am - 12pm (AEDT)
New Zealand: Monday 30 November, 10am - 2pm (NZDT)
We apologise for any inconvenience caused by this outage, and we'll endeavour to make sure full service is restored as soon as possible.
If you'd like to learn more about our new scheduling and rostering tools, please click here.
